8mbets Terms & Conditions – Platform Usage Terms for Malaysia

By accessing or using any part of the 8mbets platform — whether via a web browser, mobile app, or any other device — you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out in this document. This acceptance takes effect immediately from the moment you first use the platform, even if you have not yet completed full account registration.

If you do not agree with any part of these terms, we encourage you to refrain from using the 8mbets platform and to discontinue the registration process. Continued use of the platform following any changes to these Terms & Conditions will be deemed acceptance of the updated terms.

8mbets reserves the right to modify, add to, or remove any part of these terms at any time. When significant changes are made, 8mbets will notify members via an in-platform notice or their registered email address. It is the member's responsibility to review these terms periodically to ensure they remain in compliance with the latest version.

To be eligible for membership and to use 8mbets services, you must meet all of the following requirements without exception:

• Must be at least 18 years of age at the time of registration. 8mbets does not permit underage individuals to register or use the platform in any capacity.
• Have full legal capacity to enter into a legally binding agreement under the laws applicable in your jurisdiction.
• Not an individual who has self-excluded from the 8mbets platform or any other online betting platform on grounds of problem gambling.
• Registering and using the platform solely on your own behalf, and not on behalf of any third party.
• Not holding more than one active account on 8mbets at any time.

8mbets reserves the right to request age and identity verification at any time. Failure to provide the requested verification documents within the specified timeframe may result in temporary suspension or closure of your account.

During the 8mbets account registration process, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your official identification document, an active Malaysian phone number, and a secure password. You are fully responsible for ensuring that all information provided is truthful.

8mbets enforces a strict one-account-per-user policy. Creating multiple accounts — whether under the same name, different phone numbers, or any other method to avoid detection — is a violation of our terms of use and may result in:

• Immediate closure of all related accounts without prior notice
• Cancellation of all bonuses and credits accumulated in the account
• Account balance placed on hold pending completion of the investigation
• A permanent ban from re-registering with 8mbets in the future

You are solely responsible for maintaining the confidentiality of your account login credentials — including your username and password. All activity that occurs under your account is your responsibility, regardless of whether it was carried out by you or by any other party who gains access to your account.

If you suspect that your account has been accessed by an unauthorised party, you must contact the 8mbets support team immediately through the available channels. 8mbets is not liable for any losses arising from your failure to keep your account credentials secure.

8mbets accepts deposits via the following Malaysian payment methods only. No other payment methods are currently accepted:

• Touch 'n Go eWallet — processed instantly, minimum RM10
• GrabPay — processed instantly, minimum RM10
• Boost — processed instantly, minimum RM10
• ShopeePay — processed instantly, minimum RM10
• DuitNow — processed instantly, minimum RM10
• FPX (Online Banking) — including Maybank2u and CIMB Clicks, processed instantly

The minimum deposit per transaction is RM10. The daily maximum deposit depends on your membership tier — the standard limit is RM5,000 per day, while VIP members enjoy higher limits. All deposits are credited to your gaming account instantly once the transaction is successfully confirmed by the payment provider.

8mbets does not charge any additional fees for deposits. However, your e-wallet or bank provider may apply service charges in accordance with their own terms — you should review your payment provider's terms separately.

Withdrawals from your 8mbets account are subject to the following conditions, all of which must be met before a withdrawal request can be processed:

• Your account must be fully verified with complete and accurate personal information
• The minimum withdrawal per transaction is RM30
• Withdrawal methods must match the deposit method — funds are returned to the same e-wallet or bank account used for the original deposit
• All applicable bonus wagering requirements must be fully met before a withdrawal can be processed
• No fraudulent activity or terms violations found in the account

Withdrawals are typically processed within 15 to 30 minutes for verified accounts that meet all of the above conditions. Longer processing times may occur during peak hours or when additional review is required. 8mbets is not responsible for any delays on the payment provider's end once a withdrawal request has been approved on our side.

8mbets reserves the right to suspend or decline any withdrawal request where there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of the terms of use. In such cases, 8mbets may conduct additional reviews that could require you to submit identity verification documents.

8mbets offers members various bonuses and promotions from time to time. All bonuses are subject to the rollover/wagering requirements stated in the relevant promotion details. It is the member's responsibility to read and understand the terms of each bonus before accepting it.

The general principles that apply to all bonuses at 8mbets are as follows:

• Bonuses may only be claimed once unless otherwise stated in the relevant promotional terms
• Rollover requirements must be completed within the specified validity period — expired bonuses cannot be reinstated
• Winnings from games played using bonus credits are subject to the maximum withdrawal limit specified in the applicable promotion terms
• Bonuses cannot be transferred to another member under any circumstances
• 8mbets reserves the right to void bonuses suspected of being obtained through fraudulent means or in breach of these terms

Different games may contribute varying percentages towards rollover requirements. Video slots typically contribute 100%, while table games and Live Casino games may contribute a lower percentage or none at all, depending on the specific promotional terms. These details will be clearly stated on the relevant promotions page.

8mbets reserves the right to modify, suspend, or terminate any promotion at any time. Members affected by changes to an ongoing promotion will be notified in an appropriate manner.

All games available on 8mbets — including video slots, live casino, table games, and poker — are powered by software from reputable third-party providers. The specific rules for each game are as defined by the respective software provider and can be found within the game interface itself.

The general principles that apply to all games on 8mbets are as follows:

• All slot games use an RNG (Random Number Generator) certified by independent auditing bodies to ensure fair and unbiased outcomes
• The RTP (Return to Player) value for each game is displayed transparently and reflects the long-term average payout percentage
• Game results that have been confirmed and settled are final and may not be disputed unless there is strong technical evidence of a system error
• Any attempt to exploit software bugs or technical vulnerabilities is prohibited and may result in account closure and the cancellation of related winnings
• The use of automation software, bots, or any tools designed to gain an unfair advantage in gameplay is strictly prohibited

In the event of a technical disruption during a game session, 8mbets will endeavour to restore the session to its last verifiable state. If restoration is not possible, any affected bets will be credited back to the player's account balance. 8mbets is not liable for any winnings or losses arising from internet connectivity issues on the player's end.

8mbets offers sports betting across a wide range of competitions, including football (Malaysia Super League, EPL, Champions League), badminton, cricket (The Ashes, IPL, international matches), and esports (MPL Malaysia, Dota 2 The International, CS2 Major, Valorant Champions). All betting is subject to the following additional conditions:

• All confirmed bets are final. Bets cannot be cancelled once the relevant event has begun, except under the circumstances set out in the 8mbets cancellation policy
• If an event is postponed by more than 24 hours from the scheduled start time, all related bets will be refunded to the player's account balance
• The odds displayed at the time a bet is placed are the odds that apply, even if the odds have changed after the bet is confirmed
• Pre-match and live betting are subject to different bet limits as displayed in the betting interface
• 8mbets reserves the right to reject or limit bets suspected of exploiting odds-setting errors (palpable errors)

For esports betting, match start times are based on the official schedule set by the tournament organiser. 8mbets is not liable for any last-minute schedule changes announced by the organiser. For matches played under a best-of-three or best-of-five format, only fully completed matches will produce a valid betting outcome.

8mbets is committed to the principles of responsible gaming and provides a range of tools to help members manage their playing habits in a healthy way. We view this not merely as a legal obligation — it is our moral responsibility to the Malaysian player community.

Self-management tools available to all 8mbets members include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately once set, but a 24-hour cooling-off period applies before any limit can be increased.
• Loss Limit: Set a maximum amount you are willing to lose within a defined period. Once the limit is reached, the platform will automatically block any further betting or gameplay.
• Temporary Break: Suspend your account for 24 hours, 7 days, 30 days, or any other period of your choosing. During the break period, you will not be able to log in or make any transactions.
• Permanent Self-Exclusion: If you choose to stop playing permanently, you may apply for a self-exclusion. Your account will be closed and you will not be able to re-register using the same details.

8mbets encourages all members to play within a comfortable budget, avoid chasing losses, and seek professional help if gambling begins to affect your finances, relationships, or overall well-being. More information on support resources available in Malaysia can be found on our Responsible Gaming page.

8mbets uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same security standard used by major financial institutions worldwide to safeguard online transactions. You can identify a secure connection by looking for the padlock icon in your browser's address bar when using the 8mbets platform.

With respect to your personal data, 8mbets adheres to the following principles:

• Personal data is collected only for purposes necessary to provide our services and meet legal compliance requirements
• Your information is not sold or shared with third parties for marketing purposes without your explicit consent
• You have the right to request access to, correction of, or deletion of your personal data in accordance with applicable data protection laws
• Transaction history and game records are retained for the period required by applicable laws and regulations

Full details on how 8mbets collects, uses, stores, and protects your personal data can be found in our separate Privacy Policy. We encourage all members to read that document for a more comprehensive understanding of our privacy practices.

8mbets reserves the right to suspend or close a member's account at any time where there are reasonable grounds to do so. Actions that may result in such measures include:

• Providing false or misleading registration information
• Holding multiple accounts simultaneously
• Fraudulent activity or attempts at money laundering
• Colluding with other players in poker or multiplayer games
• Use of automation software or bots in any game
• Threats or abusive language directed at customer support staff or other members
• Proven to be under 18 years of age

In the event of account closure due to a terms violation, 8mbets reserves the right to place the account balance on hold until the investigation is concluded. Should the investigation confirm a breach of terms, 8mbets reserves the right to forfeit the account balance and any associated winnings. Any legitimate balance will be returned to the original payment method once the investigation is complete.

Members who wish to voluntarily close their own account may contact the 8mbets customer support team via live chat or email. Closure requests will be processed within 1 to 3 business days. Any remaining balance will be returned to the original payment method once all conditions have been met.

To the extent permitted by applicable law, 8mbets is not liable for:

• Financial losses arising from gaming and betting activity on the platform
• Service disruptions caused by factors beyond our control, including internet infrastructure outages, natural disasters, or actions taken by regulatory authorities
• Losses arising from a user's own negligence in safeguarding their account credentials
• Any indirect, incidental, or consequential losses related to the use of the platform

The 8mbets service is provided "as is" without any express or implied warranty that the platform will be available at all times without interruption, free from errors, or that technical issues will be resolved within a specific timeframe. That said, 8mbets is committed to maintaining the highest possible standard of service quality and availability.

These terms and conditions are governed by applicable law. Any dispute arising from the use of the 8mbets platform that cannot be resolved through direct negotiation between the member and 8mbets will be referred to the dispute resolution mechanism designated by the relevant authority.